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Frequently Asked

What is the return policy?
All orders (excluding special items, earrings, and our carving series) can be fully refunded within 15 days with proof of purchase. The return shipping fee is not included. The sale of goods is non refundable. Our perfume series, sage sticks, candles and soaps cannot be returned or exchanged after opening or using. Returns will be processed within 5-7 working days after delivery and receipt.

What is foreign exchange policy?
All orders (excluding special items, earrings, and our carving series) can be fully refunded within 15 days with proof of purchase. During the holiday period, we offer a 30 day exchange window.

How can I track my order?
After completing the purchase, you will receive an email confirmation containing shipping information. You can enter your tracking number here.

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+86 13337929800

HAND CIRCUMFERENCE

TAPE MEASURING

Use a tape measure to wrap around the thinnest part of the wrist, tightly against the skin.The length of one circle is the circumference of the hand. No need to leave any gaps.

DIY MEASURING

Wrap paper or cotton thread around the thinnest part of the wrist, tightly adhering to the skin.Make a mark at the intersection and measure the paper strip with a ruler.Or the length of the cotton thread, without leaving any gaps.

Hand circumference estimation

If it is inconvenient for you to measure, you can use the parameters in the table based on your height and weight

MAINTENANCE KNOWLEDGE

Avoid contact with chemicals

Jewelry is afraid of acidity, and can't touch detergent, perfume, soap liquid, hairdressing spray, detergent and other chemicals to prevent damage to jewelry such as oxidation and discoloration.

Avoid wearing when sweating

Sweat contains fatty acids, urea, and other substances that can corrode jewelry. After coming into contact with sweat, it can be cleaned with clean water. Try to avoid colliding with each other and scratching the surface of the crystal, and also avoid causing harm to oneself.

rinse

Natural crystals should not come into contact with chemicals such as dishwashing detergent, but they also need to be kept clean. Clean directly with clean water. Remember to dry jewelry with pure silver after cleaning to avoid accelerated oxidation.

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