Return and Exchanges

Holiday Return & Exchange Policy

We’re extending our return and exchange window for the holiday season! For refunds, our standard 30-day return policy still applies.

All orders (except sale items, earrings and our engraved collections) can be returned/exchanged for a full refund within 30 days, with proof of purchase.

Replacements are offered if the item is defective and within 30 days of being purchased *damages caused by regular wear do not qualify for a replacement.

Sale items are non-refundable.After an exchange is made, the item(s) do not qualify for refunds.Defective items within the price range of $49+ purchased within 1 year with proof of purchase may request a special promo code for 50% off the same item.

Returns are processed within 5-7 business days after being delivered and received.

Due to our limited stock, we cannot guarantee replacements or exchanges to 100%, if the item you wish is out of stock you will have the possibility to pick a different item for a replacement.

Return labels will be provided only for damaged or defective products within the policy time.

Please note that shipping fees are non-refundable.

Returns With A Company-Provided Label

Securely pack your item(s) in the original packaging.

Add a note with your order number and state the reason for return;

DamagedReplacementExchangeShip the item(s) back within the next three business days.

Seal the package.Returns without labelYou may use your own shipping method.

We highly recommend using a shipper who provides a tracking number so you can track your shipment.

Please be sure to retain this tracking number for your records.

Lucky aura is not responsible for packages lost in transit if sent via a non-trackable carrier.

Securely pack your item(s) in the original packaging.

Add a note with your order number and state the reason for return;

RefundShip the item(s) back within the next three business days.

Seal the package.

Items under final sale or clearance being Women, Men, Kids, Home Decor, or others may not be returned or exchanged.

Please note that shipping fees are non-refundable.

Cancelation

If you have placed an order within 5 hours you may request a cancelation for a full refund.

Pre-orders can be canceled at any time (if they are not processed) for a full refund.

Special sales and promo codes

You can only use one promo code per order. Special sales are set within a specific timeframe and will only apply to orders placed in that timeframe/schedule.